FAQs


What is the price range of your gowns?
The majority of our made to order gowns fall within the $1800-$4,500 range.  Should your budget be less than $2,000, you will have a large selection of our Sample Gown Collection ranging from $1100-$1800 (Originally priced from $2000-$4500). Bridal gown samples are available in sizes 10-12 and 16-20.

Do I need an appointment?
Yes.  We are an appointment only salon and do not accept walk-ins.  Please book your appointment online or by calling 212-922-9310.  Please keep in mind that weekend and evening appointments tend to book up quickly. If you need to cancel an appointment it must be done via email, Info@thewhitegown.com

No cancellations can be made with phone calls or messages.

How long are your bridal appointments?
The standard bridal appointment is one hour.

What sizes are your samples?
We provide a variety of samples in bridal regular as well as plus size for our brides to try on.  Our bridal regular sizes range between a size 8 to a size 12 and plus size 18 to 22.  Please keep in mind that your bridal size is often 2 sizes larger than your street size and clips as well as modesty panels are available for the consultant to use to help you visualize how a gown will fit.

What is the timeline like for ordering a gown?
Gowns typically take between 6-8 months from the moment your order is placed until it arrives in our salon, depending on the designer. Please keep in mind Designers can change ship dates due to back-orders of fabrics, beading, and certain laces. We always recommend to order 10-12 months prior to you wedding to ensure adequate time of delivery.

Do you offer shipping?
As of March 2019, we offer FREE shipping to bridal gown within the US. If shipping to New York, sales tax will apply. This does not apply to sample gowns.

Do you price match?
Yes we do!!! We love love working with our brides and understand the importance of being price conscious when purchasing. We give our brides the full experience of one on one intimate bridal salon and would love continuing working with brides to ensure all details are met and completed in time of your wedding day.

Do you offer in house alterations?
Yes, we do!  We generally require 3 alterations appointments spread out over the 6-8 weeks leading up to the wedding.  At this time, 1st fittings are only offered during the week day of Tuesday- Friday. 2nd and 3rd fittings are done off site at the seamstress studio 4 blocks away available 7 days a week.

What do I bring to my alterations appointment?
We would suggest bringing any undergarments you hope to be wearing the day of your wedding, any accessories you would like to try on with your gown and, most importantly, your wedding shoes.  We are unable to proceed with your alterations appointment if you forget your shoes, as the seamstress will not be able to complete your hem, and will have to reschedule your appointment.  Please remember to continue to bring your shoes to every alterations appointment.

Do you provide cleaning and preservation services?
Yes, we do!  We only provide cleaning and preservation for gowns purchased through our salon.  We recommend cleaning and preserving your gown as soon after the event as possible.  Please contact the salon for more information.

May we bring a bottle of wine or champagne to celebrate?
To avoid spills and maintain the integrity of our samples, we ask that you do not bring in outside beverages.  We are happy to provide our guests with water and highly suggest celebrating the purchase of your gown with loved ones after leaving the salon.

Do you sell bridesmaids gowns as well?
No.  We do however cater to all the styling needs of the bride including gown, veil, belts, hairpieces and other accessories.